tk777 app
Privacy Policy

1. Information We Collect

tk777 app ("the Platform", "we", "us") collects personal data from players in Bangladesh through a number of channels, including the account registration process, payment transactions, gameplay activity, customer support interactions, and passive technical means such as cookies. The categories of personal data we collect are described below.

Registration and Identity Data — When you create a tk777 app account, we collect your full legal name, date of birth, Bangladesh mobile phone number, email address, and a username of your choosing. Where identity verification is required (for example, prior to processing a withdrawal), we may additionally collect a copy of your National Identity Card (NID), passport, or other government-issued photo identification document.

Financial and Transaction Data — We collect records of all deposits and withdrawals processed through your account, including the payment method used (bKash, Nagad, Rocket, Upay, or supported bank), transaction amounts in BDT, transaction timestamps, and transaction reference numbers provided by the payment processor. We do not store complete mobile wallet PINs or bank account passwords.

Gameplay and Betting Data — We maintain detailed records of all games played, bets placed, outcomes, bonus redemptions, and account balance movements. This data is used to ensure the accuracy of your account statement, resolve disputes, identify unusual activity, and meet responsible gaming obligations.

Device and Technical Data — When you access the Platform, our servers automatically record certain technical information, including your IP address, browser type and version, operating system, screen resolution, device type (mobile or desktop), referral URL, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.

Communications Data — If you contact our support team via email at [email protected] or through any other support channel, we retain a record of that correspondence, including the content of your messages and our responses, for quality assurance and dispute resolution purposes.

2. How We Use Your Data

tk777 app processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which we use your personal data are as follows:

Where we rely on your consent to process personal data — for example, to send you promotional emails about bonuses or seasonal offers tied to events such as BPL, Eid, or Pohela Boishakh — you may withdraw that consent at any time by contacting our support team or by using the unsubscribe mechanism included in every marketing communication. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

tk777 app does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you, without your explicit consent or a lawful basis permitting such processing.

3. Data Sharing & Third Parties

tk777 app does not sell, rent, or trade your personal data to any third party. We may, however, share your data with carefully selected third parties in the following limited circumstances:

• Payment processors: We share transaction data with authorised payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely for the purpose of processing your deposits and withdrawals. These providers are contractually bound to handle your data securely and may not use it for any other purpose.
• Game software providers: Certain gameplay data may be shared with our licensed game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate game delivery, resolve game-related disputes, and meet the audit requirements of the relevant studio's licensing obligations.
• Identity verification services: Where third-party identity verification is required, we may share relevant identity documents and personal details with a vetted KYC (Know Your Customer) service provider. That provider processes data on our behalf under a data processing agreement and is prohibited from using the data independently.
• IT infrastructure and hosting providers: Your data is stored on servers managed by professional hosting and cloud infrastructure providers operating under strict data processing agreements with tk777 app.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or where we believe disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms & Conditions.

All third-party service providers engaged by tk777 app are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with our documented instructions.

4. Cookies & Tracking Technologies

tk777 app uses cookies and similar technologies (such as local storage and session tokens) to maintain the functionality of the Platform, remember your preferences, keep your session authenticated, and measure how the Platform is used. A cookie is a small text file placed on your device by a website when you visit it.

The categories of cookies used by tk777 app are as follows:

• Strictly necessary cookies: These are essential for the Platform to function. They enable you to navigate the site, maintain your login session, and access secure areas of your account. These cookies cannot be disabled without impairing the Platform's core functionality.
• Functional cookies: These cookies remember your preferences — such as your selected language, display settings, and recently visited game categories — to provide a more personalised experience during your visit and across return sessions.
• Analytics cookies: We use anonymised analytics tools to understand how players interact with the Platform — including which pages are visited most frequently, how long sessions last, and where users encounter difficulty. This data is aggregated and cannot be used to identify individual players.
• Security cookies: These cookies support our fraud detection and account security systems, including identifying unusual login patterns, detecting duplicate account attempts, and protecting against automated bot activity.

tk777 app does not use third-party advertising or retargeting cookies. We do not allow external advertising networks to place tracking cookies on the Platform.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain categories of cookies may affect the functionality of your tk777 app account, including your ability to stay logged in across sessions.

5. Data Security & Retention

tk777 app takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform.
• Encryption at rest for sensitive personal data stored in our databases, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access personal data.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to data systems.
• Incident response procedures to detect, contain, and report any data breach in a timely manner.

While tk777 app employs robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials secure and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Data Retention: We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, regulatory, audit, and dispute resolution obligations. Account records — including transaction history and identity verification documents — are typically retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements. Where personal data is no longer required for any lawful purpose, it is securely deleted or anonymised.

6. Your Privacy Rights

As a player on the tk777 app Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account details. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data we hold about you, including a summary of the categories of data processed, the purposes of processing, and any third parties with whom your data has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details — such as your email address and mobile number — directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where no other lawful basis for processing exists. Please note that we may be required by law to retain certain categories of data — such as financial transaction records — for a minimum retention period even following a deletion request.
• Right to restrict processing: In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we restrict our processing of your personal data while the matter is resolved.
• Right to object to marketing: You may opt out of direct marketing communications at any time, either by following the unsubscribe link in any marketing email or by contacting our support team. Opting out of marketing will not affect operational communications related to your account.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a machine-readable copy of the personal data you have provided to us.

tk777 app will not charge a fee for handling standard data rights requests. However, where requests are manifestly unfounded, excessive, or repetitive in nature, we reserve the right to charge a reasonable administrative fee or to decline to act on the request.

7. Children's Privacy

The tk777 app Platform is strictly intended for adult players aged 18 and above. We do not knowingly collect personal data from any individual under the age of 18. Our registration process includes a mandatory age declaration, and we reserve the right to request proof of age from any player at any time.

If we become aware that personal data has been collected from a person under the age of 18 — whether through misrepresentation during registration or by any other means — we will take immediate steps to close the relevant account, delete the associated personal data, and return any deposits where operationally feasible. Any winnings accumulated in an underage account will be forfeited in accordance with our Terms & Conditions.

8. Policy Updates & Contact

tk777 app reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When material changes are made, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed of how we protect your data.

Continued use of the tk777 app Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. Where changes are significant and affect how we use your personal data in a material way, we will make reasonable efforts to notify active players by email.

Contact for Privacy Enquiries: All privacy-related enquiries, data rights requests, and concerns regarding this Privacy Policy should be directed to the tk777 app support team. Our team operates around the clock, seven days a week, on Bangladesh Standard Time (BST, UTC+6).

You may reach us at: [email protected]

Please include "Privacy Request" in the subject line of your email along with your registered account username or mobile number so that we can locate your records promptly and respond within the appropriate timeframe.